Coronavirus Information

In light of the current Coronavirus (Covid-19) pandemic, please find below some useful information including contacts for local support services & advice, council updates, as well as a list of known event cancellations in Thame. Please let us know via if you spot something we’ve missed.

For the latest information always use reliable and official sources such as the Government Official website and the NHS on the links below:

Government’s latest advice on Coronavirus

NHS Information & Advice

Covid-19 symptoms? You must stay at home if you have Covid-19 symptoms. Do not go to hospital. 

A Message from the Mayor of Thame

On 28 April, the Town Mayor, Cllr Ann Midwinter, issued a second message for the residents of Thame. Thank you so much to the Love Thame Helpers who are coordinating 180 ‘Blue Heart’ volunteers, have delivered over 1000 prescriptions and taken over 500 calls to support our local residents during this difficult time! View the video below (a transcript of the video can be download below the video): 

A message for our Mayor, Cllr Ann Midwinter. Thank you so much to the Love Thame Helpers who are coordinating 180 'Blue Heart' volunteers, have delivered over 1000 prescriptions and taken over 500 calls to support our local residents during this difficult time!

Posted by Thame Town Council on Tuesday, 28 April 2020


Download the video transcript [Word Document]

Council Services & Information

Thame Town Council

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To contact Thame Town Council for any assistance, please email ( or call 01844 212833 (this number is monitored during our standard office hours). Thame Information Centre is currently closed.

  • Information Centre and Town Hall to re-open from 14 September 2020 with reduced hours.
  • September Street Fair cancelled due to Covid-19. A decision will be made nearer the time on the October Charter Fair.
  • Car Parks – Parking restrictions reintroduced in Town Council’s car parks from 15 June in the High Street (1hr) and Upper High Street (3hrs, except Tuesdays) Car Parks. Parking will still be free for the specified periods. Parking fines – please make payment online if possible at
  • Thame Market – For the latest updates, visit the Thame Tuesday Charter Market Facebook page. In order for all the stall holders to trade safely and for social distancing rules adhered to, the Upper High Street car park will be closed from 7.00pm on Mondays until 5.00pm on Tuesdays until further notice. There will also be no parking along the side of the entrance road to the car park to allow stalls to be more spaced out, however access for residents and businesses with off street parking will not be affected. 
  • Skate Park, Play Areas, Parks and Open Spaces –  all are open. The equipment is not cleaned, so please regularly wash your hands, avoid touching your face and do not allow children to touch it with their mouths. Please maintain social distancing at all times – come back later if it is busy.
  • General Services – our phone lines remain open during office hours and most staff are working from home, with regular communication with each other and Councillors via phone, email and video conferencing. Our post is being monitored regularly.
  • Council Meetings – New Government legislation now allows Councils to meet online and the National Association of Local Councils have issued guidance on how to hold virtual meetings.  Please keep up to date with future Council meeting dates by visiting our schedule of meetings.
  • Councillor Drop-In – whilst face-to-face meetings are on hold, so are our monthly Councillor Drop-Ins. If you would like to speak to a Councillor, please email or call the Town Council to be put in touch with a Councillor.
  • High Street Recovery Plan – Thame Town Council has put together a plan to help the High Street recover, and you are encouraged to read and comment on it.

South Oxfordshire District Council

For the latest information from SODC, please go to:

  • Council meetingsSODC’s council committee meetings will be held online.
  • Council Tax Support – SODC have confirmed arrangements for allocating the Government’s £500m hardship fund announced in April. Those who currently receive a Council Tax Reduction will receive up to a further £150 off their 2020/21 council tax bill. Eligible residents will receive a letter.
  • Support – Support line (01235 422600) for anyone who is not considered high risk and does not have a support network around them to help.
  • South & Vale Business Support

Oxfordshire County Council

For the latest information from OCC, please go to:

  • Support – If you or someone you know has been identified as extremely vulnerable by the NHS (“shielded group”) and have no support network, please contact the dedicated team on 01865 897820 or email
  • Adult Social Care – if you know of a vulnerable person who is not in the “shielded group” and you are concerned for their mental or physical welfare, call 0345 050 7666 (Mon – Thurs 8:30am-5pm, Friday 8:30am-4pm) or 0800 833 408 (out of hours).

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Local Support Services & Contacts

The Town Council will do all it can to support its local community and businesses, so please do contact us on the above information if you need help.

Below is a list of useful numbers and local support services, and make sure to check out the links to the Useful and Emergency Contacts pages too.

Support over the phone

Age UK Oxfordshire – 01865 411 288 – telephone support service including a friendly, regular weekly call to see how people are and offer advice if needed.

Help with prescription / shopping collections

Love Thame Helpers Line – 0330 022 1441 – Local telephone support line available for anyone needing a chat, support or help with shopping or prescriptions collections. The Love Thame Helpers have a map of local coordinators and will be able to put you in contact with someone who can help. Join the Love Thame Helpers Facebook Group.

Thame Good Neighbour Scheme – 07913 713 452. This scheme exists to help residents of Thame with tasks such as shopping and prescription collection. You will need to register with TGNS first to receive help or volunteer.

Oxfordshire All In / Oxfordshire Together – if you are not in a high risk category but still in need of support, there are a number of initiatives taking place across the county. You can visit Oxfordshire All In or Oxford Together for more information on community support near you.

Support & Advice Services

Citizens Advice – the team are able to offer advice over the phone on 0300 330 9042 or by email between 9am and 5pm on weekdays. You can also visit for advice related to Covid-19 and employment, as well as universal credit, benefits and scams.

Online Child Abuse – Reports of online child sexual abuse in the Thames Valley area were 146% higher in March 2020 in comparison with March 2019. For a list of support services, resources and contact numbers go to:

Oxfordshire Domestic Abuse Services – free advice: 0800 731 0055 (Mon-Fri 10am-7pm), or the 24-hour National Domestic Abuse Helpline on 0808 2000 247.

Spiritual Support

Useful Contacts               Emergency Contacts

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Health & Care Support and Prescriptions

NHS ‘Health at Home’ has lots of useful information on how to order repeat prescriptions, contact your GP, find out about urgent dental treatment, manage long-term conditions and maintain your mental and physical well-being.

Looking after yourself – these are unprecedented times and it is normal to feel anxious, stressed or worried, but it is important to take care of yourself during this time. Check out the Activities for Adults and Activities for Children sections of this page for resources and ideas. Exercise videos for the elderly – Generation Games (part of Age UK Oxfordshire) have uploaded exercise videos specifically for the elderly.

To protect yourself and others, always follow government guidance on social distancing and face masks, and observe good personal hygiene at all times.

Covid-19 symptoms? You must stay at home if you have Covid-19 symptoms. Do not go to hospital. 

Other medical conditions? Many non-urgent services, routine operations, referrals and outpatient appointments were cancelled during the Covid-19 outbreak, but some have since resumed – contact your GP for the latest update. If you have symptoms that you would normally speak to your GP about, do not hesitate to contact your GP (by phone/online). Necessary consultation may take place online, by telephone or video link and some may take place face-to-face with appropriate safety measures in place.

Repeat Prescriptions

Do NOT order medication more than 2 weeks before you run out.

Boots will deliver prescriptions to

  • those that have a NHS shielding letter
  • those that have a GP letter to advise them to self-isolate
  • those with Covid symptoms

If this applies to you, call Boots High Street (01844 213882) or East Street (01844 218248) to arrange delivery – note both surgeries shut for 2 hours at lunch time and have limited hours at weekends.

The Love Thame Helpers will continue to deliver urgent medication and prescriptions for those who do not fall into one of the above categories. Call 0330 022 1441 or complete the Google Form to request prescription collection and delivery requests. The delivery team have been DBS checked and have strict protocols to manage the deliveries which protect them and you. 

Rycote Practice

Call: 01844 261066
Facebook updates:

Unity Health

Call: 01844 212553
Facebook updates:


Collecting Prescriptions?

Do NOT attend your GP practice – all prescriptions will be sent to your nominated Pharmacy -inform your GP practice which pharmacy you would like this sent to. (Note: Unity Health will automatically send to Boots High Street unless you told otherwise). Boots offer a text alert service which you can sign-up to to be notified when your prescription is ready to collect.

Prescription Delivery to your home?

  • The following online services allow you to order repeat prescriptions directly without being registered with online services (these are only available to Rycote Practice patients at present):
  • JMW Vicary Pharmacy, Haddenham, also deliver. They will telephone you to prepay (where relevant) and then arrange a delivery to your door. 01844 291 960.
  • See the Repeat Prescriptions section of this page as depending on your circumstances either Boots or the Love Thame Helpers may be able to deliver your prescription.

Other health support

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Support for Businesses & Self-Employed

Thame Initiatives

SODC Initiatives

Government Initiatives

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Food Support, Meal Deliveries & Supermarket Hours

Food Support

If you would like to help the Thame Foodbank, you can download the Foodbank app to your phone, and select ‘Sharing Life Trust’ to see the current list of needed items locally. If you need support from the Foodbank, please call 0300 201 0212 or 07541 299010, or visit the Sharing Life Trust website.

Sharing Life Trust have launched a Community Larder for Thame. This will provide a way to access staple food, reduce food waste and improve the well-being of residents. For more information about the Community Larder, please visit the Sharing Life trust website.

Government Food Parcels for clinically extremely vulnerable persons

The service is not open for new registrations because people aren’t being advised to shield in most of England from 1 August 2020. If you’ve already registered and got priority access to supermarket deliveries, you’ll keep it.

Co-Op Community Shopping Scheme

If you’ve been instructed by the Government to stay home, you can purchase or top up a Co-Op Community Shopping Card by calling 0800 029 4592. The card is a bit like a gift card which you can top up. The card will be posted to you within 2-3 working days and friends, family or volunteers can use this to do your shopping in store. Co-Op can also connect you to local volunteers in your area if support is needed to collect and deliver your shopping.

Supermarket Priority Shopping Hours

The first hour of opening each day is usually reserved for the elderly, vulnerable and NHS workers (with ID), but please check before you travel to shop. Where possible try to use delivery services. Supermarkets are limiting the number of people in their stores at one time so you may be asked to queue outside. 

Meal Deliveries

There are lots of businesses locally who are offering a delivery service from their restaurants, cafes and butchers. Thame Rewards Club has posted a handy guide of the known businesses.

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Financial Support for Community Groups

Below are some of the funding streams the Town Council is aware of, which are available for community organisations and individuals to apply to. Note that some funding applications below may be temporarily paused / being reviewed.

Creative / Sport

Community Groups / Organisations and Charities

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Activities for Children

Each school will have their own arrangements for returning in September as well as online resources and facilities, so for the latest information please check their websites below. Parent-mail / newsletters will be the main way in which the school communicates with its parents so check your emails too.

Ideas for School at Home

Fun Activities

Activities for Adults

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Scams to be aware of & crime prevention tips


Unfortunately Trading Standards have reported that there are currently various scams circulating relating to the Coronavirus.

Criminals are targeting individuals as well as industries. In common with most other crisis situations, criminals are using emails, text messages, social media posts, online advertisements and phone calls to defraud their unsuspecting victims.

Coronavirus-Related Scams

The latest scam tries to convince people that they have been in contact with someone who has been tested positive, pretending to be Track and Trace. They then either ask for money to send them a test, or try to get hold of their personal details. If NHS test and trace calls you by phone, they will only use: 0300 013 5000. Contact tracers will not ask you to ring a premium rate number (09 or 087), access a website that does not belong to the Government or NHS, or for personal or bank details.

The following are known scams:

  • Emails from doctors claiming to have a cure or vaccine
  • Emails offering a Covid-19 Tax Refund – HMRC will never advise you of a tax refund in this way
  • Online adverts for protective masks and sanitiser gels, and online appeals from fake charities
  • Door-to-door salespersons offering Coronavirus tests
  • Offers for help with shopping from people you do not know and where they request your bank card / cash
  • Fake information / news on websites and social media

Do not:

  • Click on links in emails, especially ones that look too good to be true or where you do not know the sender (always check the email address as well as the sender’s name)
  • Accept offers of help from strangers – always ask family, friends or a known organisation/channel to arrange help
  • Give your bank card, details or cash to anyone you do not know
  • Order products from unofficial websites – always use reputable brands and retailers

If you become aware or a victim of a scam, please report it to Citizens Advice.

Fake Notes Scam

The local police have reported that residents are receiving phone calls from someone posing to be a police officer, advising recipients that there has been fraudulent activity at their bank and they believe that the bank are using fake bank notes. The police and other reputable organisations will never ask you to withdraw money or to move money to a safe account. They will not ask you to reveal your banking PIN, password or send anyone to your house to collect cards or cash.

Please remain vigilant and report any suspicious behaviour via 101 or online.

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Event Cancellations & Closures

The Town Council has been made aware that the following upcoming events in Thame have been cancelled or postponed:

All Thame Players productions and performances have been postponed to 2021.

Please be advised that Thame Museum (due to re-open in September), Thame Senior Friendship Centre (due to re-open 2 October 2020) and Thame Youth Cafe are currently closed.

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How Can I Help?

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Date posted: Monday 16 March 2020

Updated: Thursday 17 September 2020