Flooding Information

What to do if your property is flooding now

If you are currently experiencing internal property flooding please contact Oxfordshire Fire & Rescue by calling 999.

Emergency Flooding information

Report Flooding on roads or public land

Flooding on a highway, including blocked drains and gullies on roads, through FixMyStreet or call 0345 310 1111.

Leaks, Burst Water Main or Sewer Problems or call Thames Water on 0800 316 9800

Surface water, groundwater or watercourse flooding

What to do if your property is at risk

We understand that flooding is stressful and difficult, but there are steps you can take if it happens.
  • Activate any home flood defences you have
  • Turn off the gas and electricity at the isolator switch or fuse box, if they have not been affected by the flood water
  • Find warm clothes and wellies
  • Move valuable items to a safe place above the flood waters. Leave large items of furniture where they are and concentrate on smaller portable items of sentimental value
  • Place soft furnishings up high
  • Move vehicles to higher ground

Who to contact if you are flooded

Floodline can provide advice on practical steps and the risk of any further flooding.
The phone line is open 24 hours a day on 0345 988 1188.
 
Your insurance company
For any type of flooding, if you have home buildings or contents insurance, you should phone your insurer’s emergency claims line.
 
Your landlord
If you live in rented accommodation, you should tell your landlord about the flood as soon as possible. You should ask them to organise for the property to be made safe and for repairs to be made. Landlords have a duty to ensure the property meets the tolerable standard as well as the repairing standard.
 
Health precautions
Flood water from the sewerage system or rivers will be contaminated with bacteria and other pollutants, putting you at risk of becoming ill. Your home will need to be disinfected and cleaned.